Terms of Service
These Terms of Service ("Terms") govern your access to and use of LeriFlow ("the Platform"), a cloud-based financial management system for microfinance institutions, SACCOS, and agency banking operators. By creating an account, you agree to these Terms on behalf of your institution ("you", "your institution").
1. The Service
LeriFlow provides software for loan management, customer records, collections, accounting, branch management, savings/deposits, reporting, and related functions, delivered as a subscription service ("SaaS"). Features available to you depend on your subscription tier.
2. Your Account & Data
- You are responsible for the accuracy of data your institution enters into the Platform, including customer KYC information, loan terms, and financial records.
- Data your institution enters remains your property. We act as a processor of that data on your behalf, not its owner.
- You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
- You must ensure that any consent required from your borrowers (e.g. for CRB reporting or data processing) is properly obtained before entering their information.
3. Subscription & Payment
- Subscription fees are billed according to the tier and terms agreed at signup or renewal.
- We may offer a free trial period; features or usage limits may apply during the trial.
- Failure to pay renewal fees may result in suspension of access after a grace period; we will make reasonable efforts to notify you before suspension.
4. Acceptable Use
You agree not to:
- Use the Platform for any unlawful purpose, including fraud, money laundering, or unlicensed lending activity.
- Attempt to access another institution's data or bypass tenant isolation controls.
- Reverse-engineer, resell, or sublicense the Platform without our written consent.
- Introduce malware or attempt to disrupt the Platform's availability.
5. Service Availability
We work to keep the Platform available and reliable, including automated daily backups and active monitoring. As an early-stage product, we do not currently offer a formal Service Level Agreement (SLA) with guaranteed uptime percentages or financial penalties. If your institution requires a formal SLA, please contact us to discuss an enterprise agreement.
6. Regulatory Compliance
LeriFlow is a software tool. Your institution remains solely responsible for its own compliance with applicable laws and regulations, including Bank of Tanzania microfinance regulations, AML/CFT obligations, and consumer protection requirements. We provide features that support compliance (audit trails, consent capture, role-based access) but do not act as your compliance officer or legal adviser.
7. Limitation of Liability
To the maximum extent permitted by law, LeriFlow and its operators shall not be liable for indirect, incidental, or consequential damages arising from use of the Platform, including loss of profits or data, except where caused by our gross negligence or willful misconduct. Our total liability for any claim shall not exceed the fees you paid in the three months preceding the claim.
8. Termination
You may cancel your subscription at any time. We may suspend or terminate accounts that violate these Terms, with notice where practicable. Upon termination, we will provide a reasonable window for you to export your institution's data before deletion.
9. Changes to These Terms
We may update these Terms from time to time. Material changes will be communicated via email or an in-app notice before taking effect.
10. Governing Law
These Terms are governed by the laws of the United Republic of Tanzania.
11. Contact
Questions about these Terms: hello@leriflow.com or support@leriflow.com or WhatsApp +255 762 449 492.